Saturday, April 14, 2012

In Response to Chris's 'Prices going UP'

I couldn't' agree with you more! People who complain about gas prices are usually the ones driving an SUV, or some kind of car that is not necessarily very good on gas.  I drive a 1996 BMW, I try not to complain about the gas prices because I'm choosing to drive that car so I have to pay what I have to pay.  However, on the other end of the spectrum, you have the families that are struggling to provide and have a hard time affording gas; they also might not be able to afford buying a better more fuel efficient car.
With gas prices going up I believe that we will begin to see more smart cars/fuel efficient cars on the road.  I heard on the radio however that recent polls show that most people will not move to smart cars or more fuel efficient cars until gas prices hit $6.51, which is an extremely random number.  Would you still drive a car of your choice if the gas price went that high? Would you drive a fuel efficient car even if it was harder to use with a family, kids, etc.?

Tuesday, April 10, 2012

In Response to Jacelyn's post about Apple

I think Apple is moving in the correct direction with building customer loyalty using the steps and protocol that they have in place.  If other companies were to use this they would have greater outcomes with their sales/customer loyalty.  Take the company Dell for example, (granted there are no actual Dell stores around here) however if they were to take their time with their customers and respond better to feedback they would be a more successful company as well as more competition for Apple.  Apple has mastered the customer loyalty technique as well as making you feel comfortable and almost right at home when you walk in their door.
If more companies used Apple's technique I think that our expectations as customers would change, we would expect more from the stores when we walk into them.  Apple has the right idea with the way that they run their business, and if more companies were to follow this they would be more successful with their operations.
Do you think that other business don't take this approach because they lack the money?  Or do you think they just simply don't need the customer loyalty to be successful